If you are not completely satisfied with any merchandise you receive, please contact us for an immediate exchange, refund, or credit. Returns made within 30 days of purchase will be honored with a full refund. Shipping charges are not refundable. Merchandise must be in it’s original condition and packaging. Strings may not be returned or exchanged after they have been installed on an instrument. If a product is defective we will ship a replacement free of charge. Merchandise may carry a warranty from the manufacturer. Please inquire about warranty for your specific item(s).
NetRehair guarantees our shipping tubes, rehair and repair services without question. We are meticulous perfectionists and take great strides to rehair your bow to the appropriate length based on the humidity where the bow is being shipped. To that end, we guarantee the length of the hair for the life of the hair.
Should you have comments or questions about this Refund, Return, and Exchange Policy please email us at office@tristrings.com.
